Claims
Fast, Easy, and Reliable Claims Support
Welcome to our comprehensive guide on filing claims for Business Insurance. We’ve structured this guide to ensure clarity, ease, and support throughout the claims process
Life Insurance Claims
Experiencing the loss of a loved one is an incredibly challenging time, and dealing with administrative tasks can often feel overwhelming. Our life insurance claims process is designed to be as straightforward and compassionate as possible.
Documents & steps needed to file a claim:
Official Letter:
A formal letter from the insured company or bank is required.
Death Certificate:
The original death certificate, duly stamped and verified by the Civil Status and Passports Department.
Policy Document:
Provide a copy of the signed policy wording (contract). In cases where the document is missing, the beneficiary must submit written consent agreeing to provide the policy once located.
Medical Reports:
 A medical report, either from the doctor/hospital or a forensic report, must be stamped and signed. Additionally, include a detailed medical status report of the deceased.
Bank Statement (if applicable):
For claims submitted by banks, an account statement of the deceased is necessary.
Police Report (if applicable):
If the death resulted from an accident, a police report is required.
Legal Heir Documentation (if applicable):
For beneficiaries who are legal heirs, an official document from the Sharia Court listing the names of the heirs is needed.
Important notes:
Please note, the period for claim submission should be at the earliest opportunity and no later than the deadline specified in the contract. Your meticulous attention to providing these documents promptly will ensure a smoother and more efficient claims process.
Payment is processed within 5 working days upon receiving all required documents.
TRACK YOUR CLAIM
Contact and inquiry:
For more detailed assistance, please reach out to us at [email protected] . Our dedicated team is ready to guide and assist you through every step of your claim.
General Insurance Claims
Our General Insurance Claims process is designed to provide comprehensive support and guidance during such times. This section covers claims related to property, engineering, financial lines, liability insurance, and event cancellation.
Documents & steps needed to file a claim:
Immediate Notification:
Contact us without delay via phone or email at [email protected] to report the incident.
Assessment of Damage:
Upon receiving your notification, we will dispatch a representative or loss adjustor to assess the damages incurred.
Documentation of Costs:
Provide all invoices and documents that detail the total cost of the damage. This includes items such as fridges, TVs, AC units, etc., with either the original invoice or any other proof of purchase and cost.
Additional Reports for Specific Incidents:
- For damages caused by fire, submit a report from the Civil Defense.
- For theft-related damages, a police report is required.
Legal Proceedings (if applicable):
In cases involving fire or theft, if legal proceedings are initiated, we will await the court’s ruling. Subsequently, we will review the case and, in accordance with the policy’s terms and conditions, proceed with the payment.
Important notes:
Following these steps ensures a structured and efficient claims process.
Payment is made within 5 working days when all necessary documents are provided.
TRACK YOUR CLAIM
Contact and inquiry:
For support and inquiries, please contact [email protected]. Our team is here to provide you with the necessary assistance and ensure a smooth claims process.
Marine Insurance Claims
Navigating through the complexities of marine losses can be daunting. Our Marine Insurance Claims process is designed to support and guide you through the unfortunate event of loss or damage to your cargo.
Documents & steps needed to file a claim:
Act Promptly:
Contact us without delay via phone or email at [email protected]
Document Delivery:
Upon receiving your notification, a representative will reach out to schedule an appointment to examine the tangible damage and review the incurred losses.
Claim Submission:
Present invoices or documents proving the total cost of the damage, including items like fridges, TVs, and AC units from the original invoice or any other proof of purchase and cost.
Make sure to have all needed documents ready: to facilitate a swift and efficient claim processing. The documents needed are
Original Bill of Lading: The official document issued by the carrier detailing the goods being transported.
Airway Bill (if applicable): The transport document for air freight.
Outturn Report: Details the condition of the cargo upon arrival.
Final Delivery Receipt: Acknowledgment of the delivery of goods.
Sales Invoice: Document detailing the sale and pricing of the goods.
Packing List: Specifies the contents and details of each package.
Original Insurance Policy or Certificate: Validates the insurance coverage of the goods transported.
Important notes:
Prompt submission of these documents is key to expediting the claims process and ensuring that your claim is addressed efficiently and effectively.
TRACK YOUR CLAIM
Contact and inquiry:
For further guidance, reach out to our dedicated support team at [email protected] . We’re here to assist you at every step.
