Claims
Fast, Easy, and Reliable Claims Support
Welcome to our Personal Insurance claims guide. Here, we aim to provide clear, straightforward instructions to help you navigate the claims process smoothly and efficiently
Medical Insurance Claims Process
Understanding your medical insurance claims is crucial for a stress-free experience. Whether you’re seeing a doctor within your network or outside it, our aim is to help you navigate your coverage with ease, allowing you to concentrate on your health with the assurance that we’re here to support you at every step.
Documents & steps needed to file a claim:
Direct Billing:
Inside the Network.
- Process: Present your medical card to the in-network doctor.
- Payment: You’ll only cover the co-insurance, if applicable.
Claim Settlement:
Outside the Network.
- Payment to Doctor: Pay the doctor directly for their services.
- Documentation: Request a detailed medical report and a signed, stamped invoice from the doctor.
- Submission: Hand in the original medical report and invoice to the medical department or your point of contact at the company.
- Notification: Once your claim is settled, we will contact you.
- Reimbursement Timeline: Payments are made within 14 working days after submitting all required documents.
- Submission Deadline: Ensure to submit these documents within 30 days from the date of the claim.
Important notes:
Additional Notes for Other Services (Pharmacy, Physiotherapy, X-Ray, etc.): the reimbursement process is the same if these services are outside the network, and you’ve paid out of pocket. Remember to attach the doctor’s medical report when submitting documents.
Disclaimer: Reimbursement amounts are subject to the terms and conditions of your policy. Following these steps will help ensure a smooth process for your medical insurance claims, whether inside or outside the network.
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Contact and inquiry:
For further guidance, reach out to our dedicated support team at [email protected] . We’re here to assist you at every step.
Travel Insurance Claims
Understanding your medical insurance claims is crucial for a stress-free experience. Whether you’re seeing a doctor within your network or outside it, our aim is to help you navigate your coverage with ease, allowing you to concentrate on your health with the assurance that we’re here to support you at every step.
Documents & steps needed to file a claim:
For Sickness or Emergency While Traveling:
- Immediate Action: Contact +96265008119 for guidance to a network hospital or medical center.
- Non-Network Hospital Reimbursement: In case the client proceeds to a hospital that is not covered they would need the below documents to get reimbursed: a copy of your passport, exit stamp from Jordan, visa, flight ticket, filled and signed claim form, comprehensive medical report, and receipts or proof of payment.
For Lost Luggage or Flight Delays:
- Immediate Action: Call +96265008119 and inform the airlines of the issue.
- Process: Request a Property Irregularity Report (PIR) from the airlines.
- Submission: After 21 days from receiving the PIR report, submit it to us for review.
For Lost Passport:
- Immediate Action: Contact +96265008119 for assistance in locating the nearest police station and embassy.
- Process: Report the loss at the police station and notify the embassy. Once you receive a replacement passport from the civil status department, bring the receipt to us for reimbursement.
Important notes:
Each of these scenarios requires prompt action and specific documentation. By following the outlined steps and providing the necessary details, you can ensure a smoother and more efficient claims process. Our dedicated support team is available to assist you at every step, helping you navigate through these unexpected travel events with ease and assurance.
Payment of the claim is made within 7-10 working days if all of the required documents were submitted fully.
TRACK YOUR CLAIM
Contact and inquiry:
Should you require further assistance or have any questions, our dedicated support team is ready to help. Please reach out to us at [email protected] or call us directly at +96265008119. We are here to provide guidance and support throughout every step of your travel insurance claims process.
Home Insurance Claims
Experiencing damage to your home through theft, fire, or other covered events can be overwhelming. Our Home Insurance Claims process is structured to provide a clear path to restoring your home.
Documents & steps needed to file a claim:
Immediate Notification:
Contact us without delay via phone or email at [email protected]
Damage Assessment Appointment:
Upon receiving your notification, a representative will reach out to schedule an appointment to examine the tangible damage and review the incurred losses.
Documentation of Costs:
Present invoices or documents proving the total cost of the damage, including items like fridges, TVs, and AC units from the original invoice or any other proof of purchase and cost.
Additional Reports for Specific Incidents:
- For damages caused by fire, submit a report from the Civil Defense.
- For theft-related damages, a police report is required.
Legal Proceedings (if applicable):
In cases involving fire or theft, if legal proceedings are initiated, we will await the court’s ruling. We will then review the case and proceed with the payment according to the terms and conditions of the policy.
Important notes:
Payment is processed within 5 working days upon receiving all required documents.
TRACK YOUR CLAIM
Contact and inquiry:
For more detailed assistance, please reach out to us at [email protected] . Our dedicated team is ready to guide and assist you through every step of your claim.
Life Insurance Claims
During the difficult time of losing a loved one, handling life insurance claims can be challenging. Our goal is to assist you through this process with understanding and efficiency, ensuring the policy’s benefits are promptly honored.
Documents & steps needed to file a claim:
Death Certificate:
Obtain the original death certificate, stamped and verified by the Civil Status and Passports Department.
Policy Document:
Provide a copy of the signed policy wording (contract). If unavailable, the beneficiary should provide written consent to submit it once found.
Medical Report:
Submit a medical report, either from a doctor/hospital or a forensic report, that is stamped and signed.
Police Report (if applicable):
If the death was due to an accident, include the relevant police report.
Legal Heir Documentation (if applicable):
For legal heirs, provide the official Sharia Court document listing the names of the legal heirs.
By following these steps and providing the necessary documentation, beneficiaries can ensure a more streamlined and efficient claims process. We are here to assist and support you through each stage of this sensitive process.
Important notes:
All documents should be submitted in person by one of the beneficiaries to the Life Department or a designated representative of MEICO.
The period for claim submission should be at the earliest opportunity and no later than the deadline specified in the contract.
TRACK YOUR CLAIM
Contact and inquiry:
For support and inquiries, please contact [email protected] . Our team is here to provide you with the necessary assistance and ensure a smooth claims process.