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We’ve compiled a list of our most frequently asked questions to assist you.
The Most Frequently Asked Questions
Where are you located?
We have seven locations across Jordan, with our head office at the 3rd Circle in Amman and branches at the Kurum st , Marka, Aqaba, Salt, Zarqa, and Irbid.
What are your working hours?
Our working hours are from 8:00 AM to 4:30 PM, Sunday to Thursday, at all our locations and branches, except for:
our branches at Marka and Salt, it is from 08:00 AM to 3:00 PM from sunday to Wedensday
8:00 AM to 1:30 PM on Thursday
Where can I pay for my insurance?
 You can pay for your your insurance using the following methods:
- Cash: Visit one of our authorized payment locations.
- e-Fawateercom: Use the e-Fawateercom online platform or mobile app.
- Wire transfer: Send a wire transfer to our designated bank account.
Where can I collect my cheque for motor claims?
You can collect your motor claim cheque from the Motor Accidents Department located at our 3rd Circle branch.
Where can I initiate a motor claim process?
Please visit the Motor Accidents Department located at our 5th Circle branch. Our experienced team is ready to assist you with all your motor claim needs.
Personal Insurance:
What specific healthcare needs does MEICO's medical insurance plan cover?
MEICO’s plan is tailored for a range of healthcare needs. Not only does it include general medical coverage, but it also provides specialized treatments like cancer care, ensures full support for in-hospital care, and offers extensive outpatient benefits.
How does MEICO's Smart Card system simplify my medical visits?
Our Smart Card system streamlines your medical experience. It directly communicates with our network providers, allowing for immediate billing and reducing the need for upfront payments or tedious reimbursement processes. This system is particularly beneficial during unexpected or emergency medical visits where immediate care is paramount.
What can I expect from MEICO's medical claims center during a health crisis?
During a health crisis, you can expect responsive and compassionate support from our medical claims centre. Our team is available 24/7 to assist with urgent inquiries, guide you through the claims process, or coordinate care in emergencies. We understand the importance of timely support during critical moments and strive to be there for you when it matters most.
What is the Daman Education Program, and how does it benefit my children's future?
The Daman Education Program is a strategic savings plan within the Daman Life Ensured Program, designed to secure your children’s educational future. It offers guaranteed savings and high insurance protection, covering educational expenses from school through university. This program combines personal savings, protection, and safe investment returns, ensuring a stable financial resource for your child’s education.
Can the Daman Retirement Program help me plan a financially secure retirement?
Absolutely. The Daman Retirement Program is tailored to create a reliable income stream for your retirement years. It includes features like retirement income planning, inflation protection, and loan possibilities against your investment. This comprehensive approach ensures you can enjoy a financially secure and comfortable retirement.
How does MEICO Term Life Assurance provide financial security for my family?
MEICO Term Life Assurance offers substantial coverage at reasonable premiums, ensuring your financial obligations and family’s well-being are protected. The premiums are constant throughout the term, providing stability. In case of the policyholder’s death, a predetermined sum is paid out, with additional benefits for accidental death, permanent total disability, and premium waivers under certain conditions. This program ensures uninterrupted coverage, even if your health status changes.
What added benefits does MEICO’s Life Insurance provide in case of accidental death or disability?
MEICO’s Life Insurance, particularly the Term Life Assurance program, includes double indemnity in cases of accidental death, meaning the payout is increased. It also offers coverage for permanent total disability and premium waivers under the same condition, providing additional financial security and peace of mind in challenging times. These benefits are designed to offer comprehensive protection and support when it’s most needed.
When should I buy travel insurance?
It is recommended to purchase travel insurance as soon as you book your trip. This ensures that you are covered for any unforeseen events that may occur before your departure. Buying early also allows you to take advantage of certain benefits like pre-existing medical condition coverage or cancel for any reason coverage, depending on the policy.
Are pre-existing medical conditions covered?
Coverage for pre-existing medical conditions may vary among insurance providers. Some policies may offer coverage for pre-existing conditions if certain conditions are met, while others may exclude coverage altogether. It’s important to read the policy terms and conditions or consult with the insurance provider to understand the coverage for pre-existing medical conditions.
How do I make a claim with my travel insurance?
In the event of a covered emergency such as loss of baggage or sickness during your trip, immediately call our toll-free number +96265008119. Our team will provide support and guidance on the steps to take, including how to initiate a claim with us as your travel insurance provider. You will typically need to submit a claims form and supporting documents like medical reports, receipts, or proof of travel arrangements. We will assist you throughout the claims process to resolve your claim efficiently.
Can I extend my travel insurance if my trip gets extended?
Travel insurance policies may allow for coverage extension if your trip extends unexpectedly, but it’s crucial to notify us before the current policy expires (e.g., one week prior) and while still within the policy’s maximum stay and coverage period. Extensions are subject to additional premiums and cannot be made if they exceed the policy’s maximum duration. Always check your policy’s terms and conditions for specific extension requirements and limitations.
How much does travel insurance cost?
The cost of travel insurance depends on various factors such as the duration of the trip, the coverage limits, the traveler’s age, the destination, and any additional options or add-ons selected. It’s recommended to compare quotes from different insurance providers to find a policy that suits your needs and budget.
What happens if I am a victim of a terrorist attack whilst abroad?
Unfortunately, war and terrorism are standard exclusions under the terms and conditions of the policy.
What specific scenarios are covered under MEICO's Comprehensive Protection for Personal Accident Insurance?
MEICO’s Personal Accident Insurance offers coverage for a wide range of scenarios, including accidental death, permanent total disability with full sum insured, proportional benefits for partial permanent disability, and medical expenses due to accidents. It also provides daily cash benefits during hospitalization to support your recovery.
How is compensation determined for partial permanent disability under MEICO's policy?
The compensation for partial permanent disability is proportional, meaning it’s calculated based on the severity and type of disability incurred. The policy outlines specific percentages or amounts that correspond to various conditions, ensuring fair and adequate compensation.
Can I claim medical expenses for accidents under MEICO's Personal Accident Insurance?
Yes, one of the key benefits of our Personal Accident Insurance is the reimbursement for medical expenses incurred due to accidents. This feature helps alleviate the financial burden of unexpected medical costs following an accident.
What makes MEICO's Personal Accident Insurance a preferred choice for comprehensive coverage?
MEICO’s Personal Accident Insurance is recognized for its thorough protection in a range of scenarios. Our policy offers affordable premiums, significant discounts for extended coverage, and the assurance of 24/7 worldwide protection. Coupled with our reputation for reliable and efficient claims handling, MEICO stands as a trusted choice for comprehensive personal accident coverage.
What factors influence the cost of motor insurance premiums?
 Several factors impact the cost of your motor insurance premiums, including:
- Driver’s Age: Younger and inexperienced drivers often pay higher premiums.
- Vehicle Type: Expensive, high-performance or luxury vehicles usually come with higher premiums.
- Driving History: A clean driving record typically results in lower premiums.
- Coverage Level: The more coverage you choose, the higher the premium.
Do I need motor insurance by law?
In Jordan, motor insurance is mandatory to drive a vehicle on public roads to cover potential damage or injury caused to others. You should have at least Third-Party Liability, which we also offer.
What is a deductible?
A deductible is the amount you agree to pay out of pocket before your insurance coverage kicks in. For example, if you have a JD500 deductible and your car sustains JD1,000 in damages, you pay the first JD500 and the insurance covers the remaining JD500. Higher deductibles usually result in lower premium costs.
What is a no-claims bonus (NCB) or discount?
A no-claims bonus (NCB) or no-claims discount is a reward given by us to policyholders who haven’t made any claims during a specific period, usually a year. This bonus leads to a reduction in your premium, encouraging safe driving and responsible use of your insurance coverage.
Does my motor insurance cover rental cars?
Our motor insurance policy covers you with a certain amount during the repair period in the workshop, which allows you to rent/replace a car.
Can I modify my car without affecting my insurance?
Modifying your car, such as adding aftermarket parts or customizations, can potentially affect your insurance coverage and premiums. Significant modifications might increase the risk associated with your vehicle, which could lead to higher premiums. It’s advisable to inform your insurance provider about any modifications to ensure you have the right coverage.
What does home insurance cover?
Our home insurance covers damages to your property caused by events like fire, natural disasters, theft, and more. It also includes liability coverage and protection for personal belongings.
How do I determine the coverage I need?
Our experienced agents will help you assess your home’s value and your specific needs to determine the optimal coverage amount for your policy.
How do I file a claim?
Filing a claim is easy. You can do it online through our website or contact our 24/7 claims hotline for assistance.
What sets MEICO's home insurance apart from others?
MEICO offers specialized coverage designed for the challenges that may face you, backed by our expertise, exceptional customer service, and a range of flexible plans.
Corporate Insurance
What does Aircraft Hull & Liabilities insurance cover?
It covers physical damage to the aircraft (Hull) and liabilities to third parties and passengers, including War and related risks.
How does Airport Liability insurance protect my operations?
It safeguards against potential liabilities arising from airport operations, covering claims related to property damage or bodily injury.
What is Loss of License insurance, and who is it for?
Loss of License insurance provides financial assistance to pilots who lose their license due to illness or injury, ensuring their financial security.
Why is Loss of Use insurance important in aviation?
It protects against the financial consequences of your aircraft being out of operation due to an insured loss, helping maintain business continuity.
What types of risks does the Cargo Insurance cover?
It covers a wide range of risks including, but not limited to, transportation by sea, air, or land, as well as war, strikes, riots, and civil commotion risks.
How does Hull and Machinery Insurance protect my vessels?
It covers physical damage to the hull and machinery of vessels, pleasure boats, and yachts, ensuring they’re protected against unforeseen damages and breakdowns.
What is unique about MEICO's Project Cargo and Delayed Start-Up Insurance?
Our policy not only covers physical loss and damage but also consequential losses like delay in start-up, tailored for large infrastructure projects and industrial facilities, with specialized underwriting experience.
How does Carriers "Haulers" Liability Insurance safeguard commercial haulers?<br />
It provides indemnity against legal liabilities to cargo owners and third parties for goods in their care, control, and custody, including defense costs, ensuring commercial haulers are protected during their transportation operations.
How does MEICO's Group Motor Insurance ensure continuous business operations?
Our Group Motor Insurance is designed to minimize disruptions to your business. With comprehensive coverage against accidents, theft, and fire, we ensure that your fleet is always protected. In case of emergencies, our 24/7 roadside assistance, including breakdown and towing services, ensures that your vehicles are quickly back on the road, maintaining the continuity of your operations.
Can I customize the insurance coverage to meet the specific needs of my business fleet?
Absolutely. We understand that every business has unique needs. That’s why our Group Motor Insurance offers enhanced protection options, including car replacement, unknown accident coverage, and agency repairs. You can tailor the coverage to meet the specific demands of your business, ensuring your fleet gets the precise protection it requires.
What makes MEICO's claims process efficient for businesses?
Our claims process is designed with your business in mind. We focus on swift and seamless resolution to ensure minimal downtime for your fleet. Our dedicated team is equipped to handle claims efficiently, and with expert repairs from official agencies, you can trust that your vehicles will be restored to their optimal condition quickly, keeping your business moving.
Why is MEICO considered a trusted partner for Group Motor Insurance?
With our extensive experience in the insurance industry, MEICO has established a reputation for exceptional service and reliability. Our continuous support, expert repairs, and smooth claim process have made us a trusted partner for businesses nationwide. We’re committed to providing a high level of service and support, ensuring your fleet is always in good hands. Reach out to us for a partnership that promises trusted reliability and comprehensive support for your business mobility.
How does MEICO Term Life Assurance provide financial security for my team?
MEICO Term Life Assurance offers substantial coverage at stable premiums, including additional benefits for accidental death, permanent total disability, and premium waivers, ensuring uninterrupted coverage for your team’s financial obligations.
What added benefits does MEICO’s Group Life Insurance provide in case of accidental death or disability?
Our Group Life Insurance, particularly the Term Life Assurance program, includes double indemnity in cases of accidental death and coverage for permanent total and partial disability, offering comprehensive protection and support when most needed.
What healthcare needs does MEICO's group medical insurance cover?
MEICO’s group plan covers a wide range of healthcare needs, from routine medical services to specialized treatments like cancer care, ensuring comprehensive support for your team’s health and well-being.
How does MEICO's Smart Card system benefit my business and employees?
Our Group Life Insurance, particularly the Term Life Assurance program, includes double indemnity in cases of accidental death and coverage for permanent total and partial disability, offering comprehensive protection and support when most needed.
What can my business expect from MEICO's medical claims center during a health crisis?
Expect timely, empathetic support from our 24/7 medical claims center, ready to assist with urgent needs, guide through claims, or coordinate emergency care, ensuring your team is well-supported in critical times.
What specific perils does the Fire and Allied Perils Insurance Policy cover?
 The policy covers a wide range of perils including fire, lightning, explosions, storms, floods, earthquakes, theft, and more, along with business interruption and third-party legal liabilities.
How does the Property All Risks Insurance Policy provide broader coverage?
 It covers all risks of physical loss or damage, with customizable extensions for comprehensive protection, offering broader coverage than the standard Fire and Allied Perils policy.
Can I tailor the Jeweller's Block Policy to fit my specific business needs?
Yes, the Jeweller’s Block Policy is designed for gold and jewelry dealers and can be customized to cover a wide array of risks specific to your trade and stock.
What support can I expect during the claims process?
 You can expect a swift and smooth claims experience with our dedicated team, ensuring minimal disruptions to your business operations. Our efficient process and continuous support are geared towards getting your business back on track promptly.
What types of events can be covered under this policy?
Our policy is versatile and can cover various events, including conferences, weddings, seminars, and other personal or corporate gatherings.
What are some common reasons for event cancellation covered under this policy?
Common reasons include natural calamities, death of a ruler or key personalities, and other unforeseen circumstances that could lead to cancellation.
How does this policy protect the financial interests of event organizers?
It provides indemnity for the financial losses incurred due to event cancellation, helping organizers recover from potential setbacks.
Can the coverage be customized to suit specific events?
Yes, our policies are flexible and can be tailored to meet the unique needs and risks of your specific event, ensuring comprehensive protection.
What kind of projects does the Contractors’ All Risks policy cover?
It covers a wide array of civil contract works, including the associated plant and machinery, against various risks such as fire, theft, natural disasters, and more.
How does the Erection All Risks policy differ from the Contractors’ All Risks?
EAR is specifically designed for electrical or mechanical contract works, covering risks including faults in erection and external forces, while CAR focuses on civil contract works.
What is included in the Loss of Profit Following Machinery Breakdown policy?
This policy covers the loss of profit, insured standing charges, and the increase in the cost of working due to machinery or plant breakdown.
Does the Electronic Equipment policy cover the cost of recovering lost data?
Yes, it covers the loss of external data media and the cost of reprocessing and retrieving lost information, as well as additional expenses incurred due to equipment breakdown.
What does Public & Product Liability insurance typically cover?
 It covers legal liabilities arising from negligence causing third-party property damage, bodily injuries, and related legal expenses.
How does Workmen's Compensation Insurance benefit my employees?
It covers your employees for injuries sustained while performing their duties, including accidental death, disabilities, indemnity, and medical expenses, ensuring their protection and your compliance.
Who needs Professional Indemnity Insurance and why?
Professionals like engineers, lawyers, and consultants need this insurance as it covers liabilities arising from errors, omissions, and negligence, including legal defense costs.
What is unique about Medical Malpractice Insurance?
It’s specifically designed for medical professionals and covers liabilities for bodily injury or death due to professional negligence, a critical safeguard in the healthcare industry.
What types of financial assets does the Money Insurance policy cover?
It covers cash, notes, securities, cheques, money orders, and stamps against various risks both in transit and when stored in a safe.
How does Fidelity Insurance protect my business?
Fidelity Insurance protects your business against financial losses suffered due to acts of dishonesty by employees in positions of trust, covering acts like forgery, embezzlement, and fraud.
Who should consider a Banker's Blanket Bond, and what does it cover?
Financial institutions should consider this comprehensive policy, which covers a range of financial crimes and losses, including employee fraud, theft, forgery, and physical damages to property.
How does MEICO ensure efficient claims handling?
MEICO utilizes a streamlined process with a dedicated team of experts to ensure your claims are handled swiftly and efficiently, minimizing the impact on your business operations.