Claims /
Dealing with a vehicle incident can be stressful, but our Motor Claims procedure is designed to get you back on the road with minimal hassle. With our streamlined approach and dedicated support, we strive to make this process as smooth as possible for you.
Documents & steps needed to file a claim:
1. Immediate contact and support:
Comprehensive insurance holders need to contact Roadside Assistance at +962 6 500 8110 if needed for towing services to the nearest garage.
2. Incident Reporting:
Make sure to report the incidents and get the police report on the spot before towing the car, then you can either visit our branch at the 3rd Circle (suggest adding location using google maps) or contact us via phone (No. 06-5527100 Ext. 707 or 734 for comprehensive insurance, Ext. 731 or 704 for third party insurance), or email at [email protected]. For those outside Amman, use mobile No. 0790122231 based on your insurance type to receive branch-specific submission information. documents needed for this step are : Police report, ID card, and car/vehicle license.
3. Assessment and Approval:
After document submission, our claims assessors will promptly review your claim to ensure efficient and fair processing.
4. Repairs and Settlement:
For claims involving vehicle repairs, we collaborate with authorized repair centers to restore your vehicle. We’ll also address any covered expenses as per your policy.
5. Claim Settlement:
We finalize your claim by disbursing the settlement either directly to you or the repair center based on your preference or insurance type once all repairs and assessments are complete.
Important notes:
Mandatory insurance in Jordan is solely provided by the Jordanian Insurance Federation. Contracts are allocated among insurance companies through an equal shares system, meaning they are not directly offered by individual insurance providers.
Contact and inquiry:
For any additional assistance or queries, please feel free to contact our responsive support team at [email protected].