1. Information Collection

• Personal Information: We collect personal information that you provide when you request a quote, purchase an insurance policy, register for an account, or contact us for support. This may include your name, contact information, date of birth, payment details, and other relevant information.
• Usage Data: We automatically collect information about how you interact with our website, such as IP address, browser type, and pages visited.

2. Use of Information

• Service Provision: To provide, maintain, and improve our insurance products and services.
• Customer Support: To communicate with you, including responding to your inquiries and providing information about your policy.
• Marketing: To provide you with updates and offers related to our services, where permissible under applicable law.

3. Information Sharing

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and data analysis.
• Legal Requirements: We may disclose your information if required by law or if necessary to protect our rights or the safety of our customers, employees, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including secure servers and encryption technologies.

5. Your Choices

• Marketing Communications: You can opt-out of receiving marketing communications from us at any time.
• Cookies: You can choose to accept or decline cookies. However, declining cookies may limit your use of certain features on our website.

6. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on our website.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at [Contact Information].

How to Delete Your Account

We’re sorry to see you go. You can permanently delete your Middle East Insurance account directly from the mobile app at any time. This page explains how to do it and what happens to your data.

Before You Begin

– Account deletion is permanent and cannot be undone.
– Make sure you have access to the phone number registered on your account, as you’ll need to be signed in to complete the request.
– If you have active policies or pending claims, we recommend contacting our customer support team before deleting your account.

Steps to Delete Your Account from the Mobile App

1. Open the Middle East Insurance app on your device.
2. Sign in with your registered phone number and OTP (if you are not already signed in).
3. Tap the Profile tab from the bottom navigation.
4. Scroll down and tap Delete Account.
5. Read the confirmation message:
“Are you sure you want to delete your account? This action cannot be undone.”
6. Tap Delete Account to confirm.

Your account will be deleted immediately, and you will be signed out of the app.

What Gets Deleted

When you delete your account, we remove:

– Your profile information (name, phone number, email, and other personal details).
– Your saved preferences and app settings.
– Your authentication credentials and device session.

What May Be Retained

For legal, regulatory, and insurance-related reasons, certain data may be retained even after account deletion, including:

– Records related to active or past insurance policies.
– Claims history and supporting documents.
– Payment and transaction records required by financial regulations.
– Information we are required to keep under applicable laws.

This retained data is kept securely and is no longer linked to an active account.

Refund Policy

All payments made through the Company’s website and mobile application  or online platforms are considered final and are subject to the Company’s review and approval policies.

Refund requests, where applicable, will not be processed through the website, mobile application, or any online channel. Customers are required to submit refund requests in person by visiting the Company’s official premises and providing all necessary supporting documentation.

All refund requests will be evaluated on a case-by-case basis in accordance with the Company’s internal policies, applicable insurance regulations, and the laws and regulations of the Hashemite Kingdom of Jordan.

If a refund request is approved, the Company will process the refund within a reasonable timeframe following approval, using the appropriate payment method as determined by the Company.

The Company reserves the right to reject any refund request that does not meet the required conditions, lacks sufficient documentation, or is not in compliance with the terms and conditions of the relevant policy or service.

For further assistance, customers may contact the Company’s customer service team or visit the Company’s premises during official working hours.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.